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FAQs

๐Ÿšš How long does shipping take?

We process orders within 1โ€“3 business days. Most U.S. orders arrive within 5-8 business days, depending on your location. You'll receive a tracking number as soon as your order ships.

๐Ÿ“ฆ Do you offer free shipping?

Yes! We offer FREE shipping on all U.S. orders with no minimum purchase required.

๐Ÿถ Are your products safe for pets?

Yes. We carefully select products designed with pet safety and comfort in mind. Always follow the product instructions and supervise your pet when introducing a new toy or accessory.

๐Ÿ“ง How can I contact customer support?

You can reach us anytime through our live chat or by emailing support@truetailsupply.shop. We typically respond within one business day.

๐Ÿ“ Can I track my order?

Absolutely! Once your order ships, we'll email you a tracking number so you can follow your package every step of the way.